This article provides some troubleshooting steps for students regarding iPads.
Where do I download iPad apps?
MCCSC manages student apps. Those that are available to students can be found in the iPad app portal. See instructions for downloading apps.
Once you select install, it might take a few minutes for the app to appear on your device. If it doesn't successfully install after 5 minutes, repeat the process.
Students cannot access many websites.
After connecting to a wireless network, simply navigate to any webpage and receive the Content Keeper login screen. Enter student username (without @mccsc.net or @mccsc.edu extension) and student password to authenticate. Sometimes devices lose their connection to Content Keeper and require students to sign back in as outlined above.
Some apps aren't working on the iPad.
This is likely because the device has lost its connection to Content Keeper, our Internet content filter.
How can students close an app that is not working?
Tap the home button twice in rapid succession, locate the problematic app, and swipe it upward off the screen.
What can students do if a particular app won't work?
Apps are managed through the app portal. If a student continues to have problems with a particular app, they may press down on the app until it vibrates and then choose to delete it. Once the app is gone, they may download it again from the iPad's app portal.
Team to Contact
For additional information or questions, please put in a Help Desk ticket.