Lost, Missing, or Stolen Device Process

Description

Directions on how to report a lost or stolen device.

Steps

Missing iPad (temporary unknown location) Day count?

• Contact building tech to try to locate last known location.
  • On-premises
    • Tech will use tools available to locate device in building.
    • If last known location is within the building but cannot be found that day, Tech will provide a temporary shared iPad for daily use.
  • Off-premises
    • Building Admin contact parent/guardian to help locate iPad.
    • Tech will provide a temporary shared iPad for daily use until found.
    • Building Admin to communicate to tech the response from parent/guardian.

Lost iPad

• If missing iPad is not located within five school days, it will be determined permanently lost by student.
• Tech will issue a replacement iPad to student and recover the shared iPad.
• Tech will generate an invoice for replacement cost of lost iPad and will give invoice to office to send to parent/guardian.

Stolen iPad

• Building Admin communicated to parent/guardian to file a police report and submit to Information Services.
• Tech will issue a replacement iPad to student and recover the shared iPad if one was provided.
• Tech will generate an invoice for replacement cost of stolen iPad and will give invoice to office to send to parent/guardian.