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iPad App Request - Help Desk

Description

This article provides instructions and information regarding iPad app requests. Each grade level or department can request up to 10 additional apps to be placed on student iPads for the year. The app needs to be discussed, vetted, and agreed to by all teachers in the grade level/department.

*Some Apps require a paid subscription or In-App Purchases and cannot be purchased with VPP funds*

Teachers do not need to use the app request form for free apps on your iPads to test Apps before requesting for students. You may download free apps as needed, and preferably not during any student testing window.

Paraeducators will need to request apps thru the help desk system.

Explanation

  • You must have the App name and URL link before you enter a request on the App Request Form. This can be found by using the App Store on you iPad and Searching for the App, then clicking the Share icon and selecting copy link. You can paste this in Notes to copy and paste to ticket, or paste directly into the ticket where requested. Please note that Apps in the public App Store may not be available in the VPP Education Store

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  • When you click on the App it will list the Price (Free or Paid). Paid Apps need to be discussed and approved by the building administrator before the form is submitted.
  • To submit a request, please click this link: Create a Help Desk Ticket, Set Request Type to iPad App Request, Set Building Location, and answer all the Questions.

Please provide the answers to the following questions: (This is required information needed to fulfill the request in a timely manner.)

Paid Apps Are Preferred Over Free (VPP Funds are Available)      

  1. Is the app already in the app portal? It may already be available.
  2. Does the App require a paid subscription, In-App purchase or student login? (VPP Funds cannot be used for subscriptions and In App purchases)
  3. Is this a Paid app? How much does it cost? (If Free, type Free)
  4. If it is a paid app, has it been approved by the building principal or funding source administrator? (type NA if it is free)
  5. What is the name of the app?
  6. Please copy the App Store link to this ticket
  7. Has this app been discussed and agreed upon by teachers?
  8. What Grade do you need the app for?
  9. What is the name of the app?
  10. Is this for special ed student(s)? If so, which students?
  11. If this is for multiple students please enter the username and serial number of their ipads

Please note, average processing time for app requests is 3-5 business days. Please respond to this ticket if you have any additional questions.

4) Special Ed request for specific iPads need to be submitted through the form. However if multiple students need the app submit the student usernames and Community Based teacher's name to jwalker@mccsc.edu.

5) Free app requests will appear in the students App Portal to download within 3 school days of the request. Purchased apps within 5 days. 

6)Click on Submit.

 

 

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