These steps are for troubleshooting laptop issues related to Filewave (Kiosk not showing up, apps not installing, etc).
Troubleshooting should start at the student/teacher level, then be escalated to the CRAM teacher.
- Is the Filewave Kiosk icon showing up in the system tray? If not, restart the computer. This needs to be a FULL restart! If a restart doesn't work, skip to step 3
- Check the last connection time.
Right click the Filewave icon in the system tray, select Client Info
A new window should pop up, look at the bottom for Last Successful Connection (red circle in picture below).
Connection time not within the last few minutes? Click the Verify button in the top left of that window (green circle in picture below).
Give it a minute - see if Last Successful Connection updates or if the Status field changes to something besides "running."
If Last Successful Connection and/or Status don't update, restart the computer. This needs to be a FULL restart!
Retry steps 2A-2D once again. If Last Successful Connection doesn't update, continue to step 3.
If these steps don't work, make note of the nature of the problem and date/time of troubleshooting. Escalate the issue with this info to CRAM.
Team to Contact
For additional information or questions, please put in a Help Desk ticket.