This article provide some troubleshooting tips for Canvas that can be used by Students and Families.
How can I upload a file or media to a discussion?
- Canvas Student App
- Web-Based Canvas
- Attach a Google Drive file
- Attach file from iPad files
- Embed an image
How can I get images to load correctly in Web-based Canvas on the iPad?
Try these methods:
- Toggle off Prevent Cross-Site Tracking:
- Go to the iPad Settings
- On the left, scroll down to Safari
- Look for Safari's Privacy and Security options
- Toggle Off Prevent Cross-Site Tracking
- Open or refresh Safari
- You may clear the history and website data for Safari.
- You may also view the page in a private browser window in Safari.
What can I do if I get a Canvas App "Whoops" Statement?
Sometimes a device loses its authentication to the content filter. Open Safari – go to any website – login to Content Keeper then return to the app. You can also use the browser-based version of Canvas by clicking the link on our website. If the "Whoops" statement persists, you may clear the app cache.
How do students submit a text entry assignment?
- View instructions for the Canvas Student app
- View instructions for web-based Canvas
How do students submit a file upload in the Canvas Student app?
Using the iPad Canvas Student App
Upload a file from Google Drive
Submit from the Google Drive app (student must have both the Canvas Student app and Google Drive app installed) View instructions for web-based Canvas
How do students submit a media recording in Canvas?
View instructions for the Student mobile app
View instructions for browser-based Canvas
Why is my Parent Observer Button Missing?
Some parents may find the "Observing" button missing from their Settings if they have an older observer account and students are no longer in MCCSC, i.e. graduated. The account still exists but the standard instructions to add a new student to observer do not work since the button is gone. To resolve:
- Log in to mccsc.instructure.com.
- Have student generate a pairing code per the posted observer instructions
- Type /profile/observees after the mccsc.instructure.com for the full URL https://mccsc.instructure.com/profile/observees.
- Add pairing code here.
Team to Contact
For additional information or questions, please put in a Help Desk ticket.